State Farm® Insurance Agent Carter Lake
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Will Stewart
November 19, 2025
5
out of
5
rating by Will Stewart
"Great people and great service. When I call needing something or have a question they always have the answer and get over any documents in a timely manner."
We responded:
"Will, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Bob CUNNINGHAM
November 18, 2025
5
out of
5
rating by Bob CUNNINGHAM
"John Bass is a fantastic example of customer service"
We responded:
"Bob, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Alexander Williams
November 16, 2025
5
out of
5
rating by Alexander Williams
"Carter Lake and his team are just amazing people!! Before hang up the ,they're gonna make sure you are taking care, without a doubt!!"
We responded:
"Alexander, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jordan Dawkins
November 7, 2025
5
out of
5
rating by Jordan Dawkins
"I always have a great experience here! The service was top-notch—everyone was friendly, professional, and really went out of their way to help me. Huge thanks to Coach Bass for all the help and guidance—really made the whole experience even better. Highly recommend!"
We responded:
"Jordan, we appreciate your review! We are delighted to know you had a great experience with our State Farm office and Coach Bass. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Denine Chapman
November 7, 2025
5
out of
5
rating by Denine Chapman
"Very friendly service!!Helped me get coverage for my automobile.Highly recommend!!Jenna is perfect!!"
We responded:
"Denine, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Jenna; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jennifer Frick
November 5, 2025
5
out of
5
rating by Jennifer Frick
"We had the pleasure of having Coach Bass come speak to our 11th and 12th grade classes during our unit on insurance and financial literacy, and he did an outstanding job! He explained insurance in a way that was clear, relatable, and easy for students to understand. The examples he shared really helped them see why insurance is so important in real-life situations and used real life issues students have dealt with themselves. Students were engaged, asking questions, and actually excited to learn about a topic that can sometimes feel overwhelming. We are so grateful for the time he took to invest in our students and their futures. Highly recommend!"
We responded:
"Jennifer, thank you for taking the time to share your thoughts and experience with Coach Bass in your classroom setting. We’re glad to know he was able to help our leaders of the future better understand insurance."
trill Murphy
October 30, 2025
5
out of
5
rating by trill Murphy
"Excellent Customer service Jenna was amazing"
We responded:
"Trill, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Melissa Branham
October 23, 2025
5
out of
5
rating by Melissa Branham
"Chris was a big help with getting my dad insured! Thank you so much for your time and help Chris!"
We responded:
"Melissa, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Will Ellison
October 16, 2025
5
out of
5
rating by Will Ellison
"John Bass & the staff are a pleasure to work with!"
We responded:
"Will, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Mike Armstrong
October 16, 2025
5
out of
5
rating by Mike Armstrong
"The man!"
We responded:
"Mike, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with "The Man"; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Bonnie long
October 16, 2025
5
out of
5
rating by Bonnie long
"John Bass is very professional, friendly and someone you can trust."
We responded:
"Bonnie, thank you for your 5-star review and glowing comments about John! My State Farm team and I are happy to be your good neighbor!"
Shirley Mohler
October 10, 2025
5
out of
5
rating by Shirley Mohler
"John was very helpful and accommodating. Such a nice person. It’s nice to have a friendly person to help with your needs."
We responded:
"Shriley, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
John Bass
October 9, 2025
5
out of
5
rating by John Bass
"Great experience with this agency!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Gabrielle Shealy
September 29, 2025
5
out of
5
rating by Gabrielle Shealy
"Drew helped my husband and I with our life insurance policies recently. He made the process simple and easy, we were able to do all of the paperwork work online, which was so convenient with our schedules. He answered our many questions in a timely manner and went above and beyond for us. Cannot thank him enough."
We responded:
"Gabrielle, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Frank Watts
September 26, 2025
5
out of
5
rating by Frank Watts
"I was looking for a local agency with great service and Jenna Lake met and exceeded my expectations. I had many questions and different scenarios and she responded to each in a very timely, friendly fashion. I would definitely recommend working with Jenna at the Carter Lake State Farm Agency."
We responded:
"Frank, we’re thankful for your feedback and 5 star review! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Lindsey Stribble
September 5, 2025
5
out of
5
rating by Lindsey Stribble
"We recently visited State Farm in Prosperity for a review of our insurance coverages. After meeting we were pleasantly surprised to get a better rate and more coverage than we had. Carter has a great staff with people that are willing to go the extra mile to answer your questions and provide quality service in a timely manner! Thank you guys! John and Drew were very helpful to us!"
We responded:
"Coach Stribble, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Randa Downs
September 3, 2025
5
out of
5
rating by Randa Downs
"Easy to work with; quick responses. I know that if I have any questions or needs they are a phone call away."
We responded:
"Randa, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Wanda Jones
August 27, 2025
5
out of
5
rating by Wanda Jones
"Many thanks to Mr. John Bass for his expertice and informative manner. It's a pleasure to call him "My State Farm Agent"."
We responded:
"Wanda, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kerry Stribble
August 27, 2025
5
out of
5
rating by Kerry Stribble
"Everyone was super nice and very helpful. I would recommend this business over all others I have ever worked with."
We responded:
"Kerry, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Kelly Elkins
August 23, 2025
5
out of
5
rating by Kelly Elkins
"I love everyone at Carter Lake State Farm. We have worked with them for years! Carter and staff are always there to help!"
We responded:
"Kelly, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Ashley Moore
August 18, 2025
5
out of
5
rating by Ashley Moore
"Absolutely love Carter Lake and his wonderful team! Thank you John Bass for always helping me with all of my questions! You guys are amazing!"
We responded:
"Ashley, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Atlanta Cars
August 15, 2025
5
out of
5
rating by Atlanta Cars
"EXCELLENT SERVICE"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
kim matthews
August 11, 2025
5
out of
5
rating by kim matthews
"John was very nice and informative. Also very patient which is nuch appreciated. By the way, cheapest car insurance and that's with full coverage due to financing. Thank you so much! Even the lady that answered the phone and started to help was nice! Great Customer Service!!!!!"
We responded:
"Kim, thank you for your 5-star review and wonderful feedback! My State Farm team and I are happy to be your good neighbor!"
Margaret Ariail
August 9, 2025
5
out of
5
rating by Margaret Ariail
"We've had the pleasure of working with Carter and his team for several years now. With industry changes and dwindling options, we were facing the possibility of the cancellation of a coastal policy this year. Carter and staff worked diligently to find and procure the coverage we needed. We know that this group is always just a phone call away for any questions or concerns. They have proven to be knowledgeable, prompt, and responsive to our every insurance need including home and auto plans. We have no hesitation to highly recommend Carter Lake and his State Farm Agency for all your insurance needs as well."
We responded:
"Margaret, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Rosalyn Cullum
August 8, 2025
5
out of
5
rating by Rosalyn Cullum
"Drew was great and went over policy details and pleasant all around."
We responded:
"Rosalyn, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"