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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelly Elkins

August 23, 2025

5  out of  5
rating by Kelly Elkins
"I love everyone at Carter Lake State Farm. We have worked with them for years! Carter and staff are always there to help!"
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Ashley Moore

August 18, 2025

5  out of  5
rating by Ashley Moore
"Absolutely love Carter Lake and his wonderful team! Thank you John Bass for always helping me with all of my questions! You guys are amazing!"
We responded:
"Ashley, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Atlanta Cars

August 15, 2025

5  out of  5
rating by Atlanta Cars
"EXCELLENT SERVICE"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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kim matthews

August 11, 2025

5  out of  5
rating by kim matthews
"John was very nice and informative. Also very patient which is nuch appreciated. By the way, cheapest car insurance and that's with full coverage due to financing. Thank you so much! Even the lady that answered the phone and started to help was nice! Great Customer Service!!!!!"
We responded:
"Kim, thank you for your 5-star review and wonderful feedback! My State Farm team and I are happy to be your good neighbor!"
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Margaret Ariail

August 9, 2025

5  out of  5
rating by Margaret Ariail
"We've had the pleasure of working with Carter and his team for several years now. With industry changes and dwindling options, we were facing the possibility of the cancellation of a coastal policy this year. Carter and staff worked diligently to find and procure the coverage we needed. We know that this group is always just a phone call away for any questions or concerns. They have proven to be knowledgeable, prompt, and responsive to our every insurance need including home and auto plans. We have no hesitation to highly recommend Carter Lake and his State Farm Agency for all your insurance needs as well."
We responded:
"Margaret, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Rosalyn Cullum

August 8, 2025

5  out of  5
rating by Rosalyn Cullum
"Drew was great and went over policy details and pleasant all around."
We responded:
"Rosalyn, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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My Account Name

July 31, 2025

5  out of  5
rating by My Account Name
"very helpful. thank you."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Bradie Amick

July 31, 2025

5  out of  5
rating by Bradie Amick
"Very Friendly and Helpful I’ve been with them for many years."
We responded:
"Bradie, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Skip Burton

July 21, 2025

5  out of  5
rating by Skip Burton
"Getting my policy was easy and less expensive than the other insurance companies I compared. I was being bombarded with calls and Drew took the time to email and text me which allowed me to take my time and compare prices. I decided to bundle since I was happy with the conversation and patience Drew had shown. Looking forward to a longtime partnership."
We responded:
"Skip, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Autumn Gallman

July 18, 2025

5  out of  5
rating by Autumn Gallman
"Absolutely wonderful experience during every call! Coming from someone who knows nothing about anything insurance related, I’m comfortable knowing I can call about anything and if needed, they’ll describe in detail. Huge thanks to Mr. John Bass! He’s such an angel to speak with and makes even the most intimidating task incredibly smooth, simple and fast! Thank you so much!!"
We responded:
"Autumn, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jamila Dewalt

July 16, 2025

5  out of  5
rating by Jamila Dewalt
"Very informative, helpful, and willing to answer any questions I had."
We responded:
"Jamila, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Shawanda Clark

July 15, 2025

5  out of  5
rating by Shawanda Clark
"Awesome service. Drew is amazing as well as everyone in this office. I thank you all for being genuine."
We responded:
"Shawanda, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Gary Heady

July 11, 2025

5  out of  5
rating by Gary Heady
"I recently met with John Bass concerning the fact that I didn't have any life insurance coverage....my father passed away not too long ago and with that happening I decided I needed some insurance coverage for those I love in the event of my passing. I met John at a sandwich shop in Chapin and he explained the ins and outs of life insurance and the options I had available such as whole life and term life....he explained the pros and cons of each and at the end of our meeting he led me in the direction of which type of policy to go with which was in my best interest and that of the loved ones I was looking to provide for. I truly enjoyed our meeting and I walked away knowing that I didn't just have a meeting with an insurance person trying to sell me a policy but someone who truly cared for what was in my best interest. Leaving that lunch meeting I called a friend of mine and told him to call John and talk to him about getting some coverage which he also didnt have. I'd highly recommend talking to him if there is an insurance need in your life; and btw he bought my lunch which was super kind of him. Gary Heady Jr"
We responded:
"Gary, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Anna Grace Morris

July 11, 2025

5  out of  5
rating by Anna Grace Morris
"Great people and great service. Best insurance place hands down!!!"
We responded:
"Anna Grace, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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peyton koon

July 2, 2025

5  out of  5
rating by peyton koon
"Great customer service, very nice and helpful!"
We responded:
"Peyton, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Matthew Wilson

July 2, 2025

5  out of  5
rating by Matthew Wilson
"Drew helped me with my selection of home and auto insurance for the lowest price. Great customer service!"
We responded:
"Matthew, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dale Bass

July 1, 2025

5  out of  5
rating by Dale Bass
"Always a pleasure working with Carter Lake State Farm! It's so nice to speak to someone in our community where I'm not just an anonymous customer, but feel like someone's really watching out for me and my family!"
We responded:
"Dale, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lewis Shaefer

June 30, 2025

5  out of  5
rating by Lewis Shaefer
"Very friendly and helpful. Made suggestions that made it easy to add a second car with my family as drivers."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Charles Shealy

June 25, 2025

5  out of  5
rating by Charles Shealy
"Genna with Carter Lake State Farm had made our insurance plan really great and took the time to research and explained my plan and needs. Highly recommend this agency for people looking to purchase home and auto insurance. Great experience. Thanks again Genna"
We responded:
"Charles, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Abby Bass

June 16, 2025

5  out of  5
rating by Abby Bass
"Carter Lake state farm is always helpful! When you walk in, they always have a smile on their face and are ready to see how they can help!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Nan Bass

Nan Bass

June 15, 2025

5  out of  5
rating by Nan Bass
"Drew and John with Carter Lake State Farm were so helpful with my selection of Auto and Homeownwers policies. They reviewed all of my options and saved me money. It is an amazing staff."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ethan Burge

June 15, 2025

5  out of  5
rating by Ethan Burge
"What an amazing team of people. Very helpful getting my auto and life insurance policies set up! Always one phone call away 👍"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Joni Son

June 9, 2025

5  out of  5
rating by Joni Son
"This state farm is the greatest. They are loving, caring and very compassionate about helping others. Thanks Carter Lake State Farm y'all are the best around."
We responded:
"Joni, thank you for your 5-star review and kind words! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Ginny Bass

Ginny Bass

June 3, 2025

5  out of  5
rating by Ginny Bass
"Customer service here is wonderful! I always feel welcome and can bring any questions to them without the worry of judgment. This helps me feel more confident in what my policies cover and how I can be the most informed. Thank you!"
We responded:
"Ginny, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Alex Chay

May 30, 2025

5  out of  5
rating by Alex Chay
"Helped big time to insure I was making the best deal and saving. Drew was wonderful on the phone and explained everything very clearly and made sure I was making the best choice that benefited me. Excellent service"
We responded:
"Alex, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"