State Farm® Insurance Agent Carter Lake
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John and Jean Cater
January 12, 2026
5
out of
5
rating by John and Jean Cater
"Madison is so friendly and efficient. She explained what I needed and completed the transaction in a very timely manner, I appreciate Madison very much!"
We responded:
"John, we appreciate your kind words about Madison and thank you for your 5star review. We look forward to working with you and your insurance needs!"
Caryn Molter
January 8, 2026
5
out of
5
rating by Caryn Molter
"Very friendly and fast."
We responded:
"Thank you Caryn for your review and feedback."
Cathy Dooley
January 5, 2026
5
out of
5
rating by Cathy Dooley
"I have recently come home from a wreck, and that's the first time that I've had to deal with making a claim, and all that was what goes for the rec. I thoroughly enjoyed working with State Farm, they have been awesome, I've had them since 2009, and I have never been treated wrong or unfairly, they do look out for you, and they feel like a family. Carter leg is awesome and his staff."
We responded:
"Cathy, we appreciate your review and 5 star review. "
Edward Slaton
December 16, 2025
5
out of
5
rating by Edward Slaton
"Awesome customer service. And was the cheapest insurance I could find anywhere"
We responded:
"Edward, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Drew Welborn
December 16, 2025
5
out of
5
rating by Drew Welborn
"Drew was very helpful and the process was very straight-forward. All because of Drew, I was able to save $100 on my insurance policy. I highly recommend speaking with him to see if he can save you money as well."
We responded:
"Drew, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jacob Poag
December 15, 2025
5
out of
5
rating by Jacob Poag
"Always helpful, great people to work with, Carter and his team have always been fair and forthcoming with any and every question or need for years now."
We responded:
"Jacob, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Fletcher
December 11, 2025
5
out of
5
rating by Fletcher
"Madison Ares was amazing! She helped me a lot and made it to where I could easily understand everything!"
We responded:
"Fletcher, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Michael Wishnia
December 11, 2025
5
out of
5
rating by Michael Wishnia
"Couldn't be happier with how easy Madison made the process. I was nervous of switching over and she took care of it all. Now I have nothing to worry about and have a huge piece of mind Thank You Madison for the help"
We responded:
"Michael, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Mike W
December 10, 2025
5
out of
5
rating by Mike W
"I couldn’t be happier having work with Madison and how easy she made the process Switched from somewhere else and we did my homeowners and car and I have no issues whatsoever I can’t wait to tell others to contact her so she can make the process just as easy for them as it was for me"
We responded:
"Mike, we’re thankful for your feedback and positive review of Madison! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Wish firearms and tactical Training
December 10, 2025
5
out of
5
rating by Wish firearms and tactical Training
"Madison helped me switch from another agency and get my car and homeowners insurance She made the process, Super easy super fast I don’t have to worry about anything Helped me walk through the whole process and And no issues at all I will tell everybody to call her and get their insurance to her"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office and Madison. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Madison Goings
December 9, 2025
5
out of
5
rating by Madison Goings
"Carter Lake has been my agent for years!! There’s no one else I’d recommend for insurance!"
We responded:
"Madison, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Robert Worthington
December 1, 2025
5
out of
5
rating by Robert Worthington
"I am thrilled with the service and the products I received. Jenna is an absolute joy to work with. The coverage was excellent, price was good, and the entire experience was beyond my wildest hopes. If you need insurance, this is the best option I have found!"
We responded:
"Robert, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Will Stewart
November 19, 2025
5
out of
5
rating by Will Stewart
"Great people and great service. When I call needing something or have a question they always have the answer and get over any documents in a timely manner."
We responded:
"Will, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Bob CUNNINGHAM
November 18, 2025
5
out of
5
rating by Bob CUNNINGHAM
"John Bass is a fantastic example of customer service"
We responded:
"Bob, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Alexander Williams
November 16, 2025
5
out of
5
rating by Alexander Williams
"Carter Lake and his team are just amazing people!! Before hang up the ,they're gonna make sure you are taking care, without a doubt!!"
We responded:
"Alexander, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jordan Dawkins
November 7, 2025
5
out of
5
rating by Jordan Dawkins
"I always have a great experience here! The service was top-notch—everyone was friendly, professional, and really went out of their way to help me. Huge thanks to Coach Bass for all the help and guidance—really made the whole experience even better. Highly recommend!"
We responded:
"Jordan, we appreciate your review! We are delighted to know you had a great experience with our State Farm office and Coach Bass. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Denine Chapman
November 7, 2025
5
out of
5
rating by Denine Chapman
"Very friendly service!!Helped me get coverage for my automobile.Highly recommend!!Jenna is perfect!!"
We responded:
"Denine, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Jenna; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jennifer Frick
November 5, 2025
5
out of
5
rating by Jennifer Frick
"We had the pleasure of having Coach Bass come speak to our 11th and 12th grade classes during our unit on insurance and financial literacy, and he did an outstanding job! He explained insurance in a way that was clear, relatable, and easy for students to understand. The examples he shared really helped them see why insurance is so important in real-life situations and used real life issues students have dealt with themselves. Students were engaged, asking questions, and actually excited to learn about a topic that can sometimes feel overwhelming. We are so grateful for the time he took to invest in our students and their futures. Highly recommend!"
We responded:
"Jennifer, thank you for taking the time to share your thoughts and experience with Coach Bass in your classroom setting. We’re glad to know he was able to help our leaders of the future better understand insurance."
trill Murphy
October 30, 2025
5
out of
5
rating by trill Murphy
"Excellent Customer service Jenna was amazing"
We responded:
"Trill, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Melissa Branham
October 23, 2025
5
out of
5
rating by Melissa Branham
"Chris was a big help with getting my dad insured! Thank you so much for your time and help Chris!"
We responded:
"Melissa, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Will Ellison
October 16, 2025
5
out of
5
rating by Will Ellison
"John Bass & the staff are a pleasure to work with!"
We responded:
"Will, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Mike Armstrong
October 16, 2025
5
out of
5
rating by Mike Armstrong
"The man!"
We responded:
"Mike, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with "The Man"; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Bonnie long
October 16, 2025
5
out of
5
rating by Bonnie long
"John Bass is very professional, friendly and someone you can trust."
We responded:
"Bonnie, thank you for your 5-star review and glowing comments about John! My State Farm team and I are happy to be your good neighbor!"
Shirley Mohler
October 10, 2025
5
out of
5
rating by Shirley Mohler
"John was very helpful and accommodating. Such a nice person. It’s nice to have a friendly person to help with your needs."
We responded:
"Shriley, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
John Bass
October 9, 2025
5
out of
5
rating by John Bass
"Great experience with this agency!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"