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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ginny Bass

June 3, 2025

5  out of  5
rating by Ginny Bass
"Customer service here is wonderful! I always feel welcome and can bring any questions to them without the worry of judgment. This helps me feel more confident in what my policies cover and how I can be the most informed. Thank you!"
We responded:
"Ginny, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Alex Chay

May 30, 2025

5  out of  5
rating by Alex Chay
"Helped big time to insure I was making the best deal and saving. Drew was wonderful on the phone and explained everything very clearly and made sure I was making the best choice that benefited me. Excellent service"
We responded:
"Alex, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Cathy Walker

May 21, 2025

5  out of  5
rating by Cathy Walker
"Excellent service! Kind, caring and super helpful! Would recommend to everyone!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Connie McLinden

May 15, 2025

5  out of  5
rating by Connie McLinden
"Very friendly and helpful. I highly recommend using this office"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Gloria Wilkins

May 15, 2025

5  out of  5
rating by Gloria Wilkins
"My experience with Drew at State Farm was easy and hassle free. He answered my questions and got in touch in a timely manner! The customer service is awesome 👏"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Diane Gonzales

May 14, 2025

1  out of  5
rating by Diane Gonzales
"Carter, your response is not true. You cancelled the appointment I made to discuss this with you, you did not try to help and did not reschedule. Took advantage of my trust. I'm 70ish and trusted them to do what was right. When I retired and came to SC we transferred our auto insurance to Carter Lake. For the past 4 years they have only had one of our vehicles on low mileage discount when both vehicles should have been discounted. I now realize that trusting them was my mistake. Be warned. I'm changing companies and saving hundreds for the same coverage annually. So this has turned out okay for me."
We responded:
"Thank you again for taking the time to speak with us and for sharing your concerns. While we’re glad you’ve found a solution that works for you, we appreciate the opportunity we had to discuss the matter and will us your feedback to improve our process moving forward."
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Beverly Martin

May 14, 2025

5  out of  5
rating by Beverly Martin
"Best insurance agent we have ever had!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Mimi Eglin

May 14, 2025

5  out of  5
rating by Mimi Eglin
"The entire team at Carter Lake- State Farm is amazing! Just had the most lovely conversation with John who was so helpful and thorough!! A true gem! Thank you John for all your help- very much appreciated."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Nick Huffstetler

May 14, 2025

5  out of  5
rating by Nick Huffstetler
"Carter Lake State Farm excels in providing top-notch home and auto insurance. Their friendly staff is always on hand to assist with claims and coverage adjustments. Additionally, Carter and staff actively supports local volunteer fire departments, rescue squads, and schools by sponsoring various sporting events. I highly recommend Carter for handling your insurance needs!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Josh Sprouse

February 15, 2025

5  out of  5
rating by Josh Sprouse
"Great assistance from this team, they put their customers first and guide you through the process to ensure you know exactly what you’re paying for"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Fredrick Cooper

January 3, 2025

5  out of  5
rating by Fredrick Cooper
"Love these guys! The customer service is awesome. I highly recommend for all your insurance purposes."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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George Rogers

December 14, 2024

5  out of  5
rating by George Rogers
"Excellent service State Farm sold me a excellent policy on home and car insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ebony Nance

November 19, 2024

5  out of  5
rating by Ebony Nance
"Drew was so helpful, he was able to answer every question I had and I was sold."
We responded:
"Ebony, thank you for your great feedback and 5-star review. We look forward to working with you and taking care of your insurance needs."
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Sarah Bishop

October 25, 2024

5  out of  5
rating by Sarah Bishop
"Jenna made the process so easy! From getting me a quote to setting everything up, it was simple and painless! I highly recommend Carter Lake State Farm for all your insurance needs!"
We responded:
"Sarah, thank you so much for your kind words and 5-star review! We look forward to working with you and taking care of your insurance needs."
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LISA MULLIS

October 18, 2024

3  out of  5
rating by LISA MULLIS
"I expected better during my time of need. The recent storms have caused many problems and Statefarm has not even fixed my roof, and from what I'm told by Steve Macall they have no intention to do so."
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Gary Sheaffer

August 23, 2024

5  out of  5
rating by Gary Sheaffer
"Katie has been an awesome agent and has made the process of obtaining new insurance a surprisingly simple experience."
We responded:
"Gary, thank you for your 5 star review and awesome feedback. "
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Hope N

August 22, 2024

5  out of  5
rating by Hope N
"Very friendly and professional team! Amazing customer service- they have gone out of their way to make sure that I am taken care of several times"
We responded:
"Hope, thank you for your kind words and five star review."
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MMO Pipe

August 13, 2024

5  out of  5
rating by MMO Pipe
"Katie Inman was an absolute pleasure to work with as she was very helpful in helping me begin a new policy and helped me save a LOT of money over my old policy. Thank you so much Katie!!"
We responded:
"Thank you for your kind words and positive feedback about Katie! We appreciate your business and five star review"
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Melissa Sanders

August 2, 2024

5  out of  5
rating by Melissa Sanders
"Over 20years now. When we moved back to Prosperity we knew needed an agent close by Carter and his team are just as wonderful as my last agent. And love the drive safe and save app."
We responded:
"Melissa, thank you for your kind words about our office and the 5 star review. "
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Gina Mays

August 1, 2024

5  out of  5
rating by Gina Mays
"Carter Lake and the staff in his office are fantastic. I have my small business and personal home and vehicle insurance with this office. I have always reviewed the best customer service. They care about their policy owners and are available for assistance with claims or insurance questions any time. I highly recommend Carter Lake State Farm for all business and personal insurance needs."
We responded:
"Gina, thank you for your wonderful comments about our office and 5 star review. We are honored to be able to protect your personal and business insurance needs. "
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Ursula Linen

July 24, 2024

5  out of  5
rating by Ursula Linen
"Katie was very friendly and patient. She addressed all of my concerns and needs. I am now a proud member of State Farm."
We responded:
"Ursula, thank you for your kind words about Katie and we appreciate you taking the time to give our office a 5 star review!"
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Kayla Halverson

July 17, 2024

5  out of  5
rating by Kayla Halverson
"Drew was amazing to work with and put the process at ease for myself with switching my insurance to State Farm!"
We responded:
"Kayla, thank you so much for your review and happy that we could help you with your insurance needs."
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Caryn Molter

July 9, 2024

5  out of  5
rating by Caryn Molter
"Very friendly and fast."
We responded:
"Thank you Caryn for your review and feedback."
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Nicole Miles

July 2, 2024

5  out of  5
rating by Nicole Miles
"State Farm is amazing Carter Lake my agent and his team are so kind, caring, informative an considerate. Carter an his team were there for my family an I when we needed help most with our vehicle an the compassion they showed to our family is one I will never forget. State farm is the best insurance company. Thanks so much Carter an his team!"
We responded:
"We truly appreciate your business and you taking the time for such a great review! Happy that we were able to help you with your insurance needs."
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Linda Smith

June 26, 2024

5  out of  5
rating by Linda Smith
"The person who called me was Katie. She was very nice, knowledgeable, helpful and patient with me. I appreciate a company who hires people like her"
We responded:
"Linda, that you for your 5 star review and kind words about Katie!"